FAQ
How quickly do you ship?
We ship every order within 1 business day, Monday –Friday. Our shipping cut-off time is 10AM PST. If your order comes in before that, there is a chance it will ship Same day.
If your order came in after our shipping cut-off on Friday, it will ship out Monday.
How are these Shipped?
All items are shipped in Flat, White envelopes using USPS 1st Class Mail.
These will be mixed in with your regular mail.
I didn’t get a Tracking number, or the one I got does not work?
With recent Postal Rate increases certain orders are shipped without Tracking #. This was done in-lieu of raising prices. They ship in the same timely manner and they still arrive in the same amount of time.
If there are any issues with order delivery, just let us know.
My Skin arrived Damaged or the Design is wrong?
Occasionally US Postal will damage one. Even less often, we mess up. Either way, just let us know.
We are always here and will always make sure we get you taken care of.
“We got you Covered”
I want to Return this.
We really are very easy to work with. Just contact us thru the site you ordered it and let us know.
Rest assured, we make the return process very easy.
How do I install this?
Most devices are self- explanatory. On those that are a bit more challenging, we enclose instruction sheets. You can also see our How-To Videos here or on our It's a Skin You Tube Channel.
I ruined the Skin when Installing it, now what?
Simple- Snap a photo of it and send us an email with the subject line: “I messed it up!” to info@itsaskin.com.
We will ship a new one out Free of Charge.
“If you’re not Happy, were not Happy”
Does this protect my Device and does it leave any sticky stuff behind when I take it off?
When you use our Skins you are actually protecting your device from all the minor scratches and knicks you would normally get with daily use. The Skin does not protect you from any major mishaps .
When you are done with the skin, and hopefully ready to order a new one, just peel it off. Your device will look brand new under that Skin and no Sticky residue will be left behind.
What forms of payment do you accept?
We accept most major credit cards including Mastercard, Visa, Discover, and American Express. We also accept Paypal, Apple Pay and Amazon Pay.
Do you do Custom Orders?
Yup! We have recently added a Customizer option to our website. You can start there to add your own photos or designs.
I see a Design I like, but it is not offered on my Device?
If it is a Device we currently have other Skins for then it is available, just email us at info@itsaskin.com. We can add the design you like on that device, no added charge.
Do you sell Wholesale, or give discounts on large orders?
Yes- you can register a wholesale account by clicking wholesale or shoot us an email to info@itsaskin.com with your info and we can get you set up.